SHIPPING & CARE DETAILS
All orders are shipped out from Ballarat, Victoria. Once an order is placed the item/s will be packaged and sent within 1-7days. It can take between 5 days to 3 weeks for your order to arrive depending on your location.
Unfortunately, we do not ship overseas. All domestic orders will be sent with Australia post.
Shipping is calculated at checkout.
Ceramic works are fragile and as such will be treated with care. Your item will be bubble wrapped and placed in a sturdy box to ensure safe delivery.
Things can go wrong during the delivery process and it is out of our control. If a delivery has gone missing, we will try to locate it and raise the issue with Australia Post. Please bear in mind that the process can take up to 60 days for a reimbursement from the Australia Post.
All sales are final. We do not refund for change of mind. I want you to be 110% happy with your purchase. If you received your item broken or faulty, please contact me as soon as possible and ship the broken item back to me within 7 days. I will try my best to replace it or fully refund you.
Care and Handling
Ceramic pieces are fragile and all pieces are unique and take a long time to make. As such they should be appreciated and handled carefully.
Handmade ceramic pieces are durable but can chip, crack and break if dropped on a hard surface.
All functional pieces are food safe, microwave safe and dishwasher safe. However, if you wish to extend the life of your piece I recommend hand washing only, as harsh dishwashing detergents can dull the sheen of the glaze.